Complaints and disputes
What to do when a bookmaker will not pay, closes your account or disappears.
3 guide
-
How to complain about a betting company in Kenya: operator, Authority, Tribunal
Write to the bookmaker's customer care first. If unresolved after 72 hours, it goes to the Gambling Regulatory Authority, then to the Appeals Tribunal.
-
A bookmaker refuses to pay your winnings: reasons, rules and options in Kenya
Why a Kenyan bookmaker may hold a payout, what section 70 of the Act and L.N. 112 require, and how to escalate a refusal with the right evidence.
-
Betting site closed down: what happens to your money in Kenya
If a Kenyan bookmaker loses its licence, ss.33(6) and 34(5) of the Act keep its debts to you alive. Who to contact, deadlines, and why no fund pays out.