Contact
This site is new and its publisher has not yet published a legal entity or a contact channel, so there is no address to write to yet and no reply time to promise. This page says what a message could help with once a channel exists, and where to take the questions that this site cannot answer in any case.
The position today
No email address, form or phone number is published for this site. When the publisher supplies its legal entity and a channel, both will appear here and on the About page, together with any reply time that can honestly be kept. Until then the Corrections page records errors as they are found and fixed, and that log is the only record of reader input the site can show.
What a message can help with
Once a channel exists, a message is the right route for a factual error on a page, a line on the licensed bookmakers sheet that no longer matches the regulator's list, a section of the Act or the Regulations quoted wrongly, a broken link, or a page that is hard to read on your phone. It is not a route for betting advice, for a view on which bookmaker to use, or for help recovering money from an operator: this site has no standing with any licensee and cannot intervene.
If your question is about something else
| If your question is about | The right place |
|---|---|
| A bet, a payout, your account or verification at a particular bookmaker | The bookmaker's customer care centre first. An online operator must keep one in Kenya (Gambling Control Act, 2025, s.68(8)), and anything you raise must be reported to the Authority within two days (L.N. 112, r.9(2)(d)). |
| A complaint the bookmaker has not resolved after 72 hours | The Gambling Regulatory Authority. Unresolved matters must be referred to it after seventy-two hours, or sooner if you ask for escalation in writing (L.N. 112, r.9(2)(e)); receiving complaints from the public is one of its functions (s.10(m)). Toll-free line: 0800-723-770. Offices: ACK Garden Annex, Bishop Road, 1st Ngong Avenue, 7th floor, Nairobi, Monday to Friday, 8am to 5pm. |
| Whether a site is licensed | The regulator's own list of licensed gaming companies, which this site's sheet reproduces; the live page prevails. |
| Stopping, or taking a break from, gambling | Self-exclusion under s.115 of the Act, applied for on Form 1 to the Authority (L.N. 112, r.70), and the limits every operator must offer (r.84). See Help and limits. |
| An appeal against a decision | The Gambling Appeals Tribunal (s.88), once the Authority's own mechanisms have been exhausted (L.N. 115, r.18); a memorandum of appeal is filed within 30 days of the Authority's decision (L.N. 115, r.6). |
| Your personal data at a bookmaker | The Office of the Data Protection Commissioner, which takes complaints under s.56 of the Data Protection Act, 2019. |
A note for operators
If you are a licensee and a line on the sheet differs from the regulator's list, the regulator's page is the source and the fix happens there first; this site re-reads the list and updates its copy, noting the change on the Corrections page. This site does not accept advertising, sponsored content, listings or links from any operator, for the reasons on the How we make money page, and requests of that kind will not be answered.